FAQs

Q: Are your fragrances authentic?

A: Yes, we are 100% authentic. Every scent at Scentola is decanted directly from the original bottle shipped from France and the United States. 

Q: What is a decant?

A: A decant is a pocket-sized atomizer filled directly from the authentic fragrance bottle. It is the same luxury scent, made portable.

Q: How much fragrance do I get?

A: Each decant is 5ml, giving you around 80 sprays. Perfect for work, travel, and nights out.

Q: What bottle colour do you provide? 

A: We have 6 different colors, black, grey, red, purple, gold, and silver. Bottle colours are assigned at random. If you have a specific colour that you want, please reach out to us via WhatsApp at 012-343-8878. It's not guarenteed, but we will try to satisfy your request. 

Q: Will the scent last the same as the original full bottle?

A: Yes. We decant directly from authentic bottles. The fragrance is never diluted, altered, or tampered with. You will get the same performance, longevity, and projection as the original. 

Q: Where do you ship from?

A: All orders are shipped from Kuala Lumpur, Malaysia. We currently deliver nationwide. 

Q: How long does delivery take?

A: West Malaysia: 1-5 business days

A: East Malaysia: 3-5 business days

Q: How much is shipping?

A: Free shipping on orders RM150 or above

A: Flat RM7 for orders below RM150

Q: How do I track my order?

A: Every order comes with a tracking number. You can track your parcel anytime on our Track Order Page. It can be found at the bottom of our website or through your email. 

Q: Do you accept returns?

A: For hygiene reasons, fragrances are non-refundable in general. However, if your order arrives damaged or incorrect, please record a short video before opening the package and contact us within 24 hours of receiving the order. We will be in contact to resolve this issue.

Questions? Our team is here for you. Message us on Instagram @spray.scentola or WhatsApp at 012-343-8878.